Fire Protection Centre will accept the return of your purchase and issue a refund provided the items are suitable for resale and have not been specifically ordered on behalf of a customer an you request a Return Material Authorization (RMA) number within 10 days of the recorded delivery date.
You can obtain a RMA Number by contacting our customer support team on 01724 854199. You will be asked to provide your invoice or order reference number and your reason for returning the goods. You can also e-mail a returns request quoting your order or invoice number and reason for return to sales@fireprotectioncentre.com. Please note you must also provide a telephone contact number with an e-mail RMA request, for verification and fraud prevention purposes.
We strongly advise you to speak to Customer Services first regarding Returns as unless otherwise agreed in advance all returns are subject to the following conditions:
Important: This returns policy is in addition to and does not affect your statutory rights.
Telephone lines are open from 0845 – 1700 hrs Monday to Friday
Contact Tel: 01724 854199 or Email: sales@fireprotectioncentre.com